Shipping policy
Shipping Policy:
Thank you for choosing our apothecarial skincare and non toxic luxe candle brand. Please take a moment to review our shipping policy to ensure a smooth and delightful shopping experience.
Order Processing:
- Regular orders will be processed within 3-6 business days.
- Preorders will be processed within 2-3 weeks. We appreciate your patience as we craft and curate each product with precision.
Delivery Time: Please note that the actual delivery time by the carrier may vary, and unforeseen circumstances may lead to delays. While we strive to get your order to you as quickly as possible, we cannot control unexpected events that may impact the shipping process.
Tracking Information: Once your order is dispatched, a tracking number will be emailed to you. This allows you to monitor the progress of your shipment and estimate the delivery date.
Insurance Coverage: For your peace of mind, each order is insured up to $100 with the postal service. In the unfortunate event of loss or damage during transport, please contact us, and we will assist you in filing a claim with the carrier.
We appreciate your understanding and cooperation. If you have any further questions or concerns regarding shipping, please feel free to reach out to our customer service team at soulberryapothecary@gmail.com.
Thank you for choosing Soulberry Apothecary. We value your support and look forward to providing you with exceptional skincare products and service.
Sincerely,
The Soulberry Apothecary Team