Refund policy

Refund Policy:

Thank you for choosing Soulberry Apothecary. Please review our refund policy for a clear understanding of our procedures:

All Sales Are Final: Due to the handmade nature of our products, we do not accept returns for sanitary reasons, with the exception of t-shirts or mugs purchased separately. However, we are committed to ensuring your satisfaction and will replace orders that are inaccurate.

Replacements: To facilitate a replacement for inaccuracies, kindly inform us within 72 hours of delivery. Please take pictures of the items and send them to our email address (our business name at GMAIL) for prompt assistance.

Understanding that individual skin types vary, we offer a 30-day window from receipt to contact us for a product replacement. If a specific product does not suit your unique skin, we are happy to help you find a more suitable alternative.

Refunds: Refunds are not provided for products, but we are pleased to offer replacements within 30 days of receipt.

Damaged Products: All orders are insured up to $100. In the event that your item arrives damaged, we recommend contacting the carrier used. They will guide you through the process of setting up a claim. If you need a hand with this please contact us, and we will assist you in filing a claim with them.

Other Issues: We encourage you to inspect your products within 72 hours of delivery. If you encounter any issues, please reach out to us via our Contact Us page or email (our business name at GMAIL). We are here to assist you promptly.

We appreciate your understanding and cooperation. If you have any questions or concerns regarding our refund policy, please feel free to contact our customer service team through chat or our contact us page.

Thank you for choosing Soulberry Apothecary. We value your support and aim to provide you with exceptional products and service.

Sincerely,

The Soulberry Apothecary Team